Return Policy
Last Updated: 2023
Welcome to Everything Drywall LLC (the “Company”). We appreciate your business and want to ensure your satisfaction with our products from our online store. Please carefully read our return policy outlined below:
1. Returns and Exchanges for Online Store Purchases
1.1 We gladly accept returns and exchanges on tools purchased from our online store within 30 days of the original purchase date.
1.2 To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.
1.3 To initiate a return or exchange, please contact our customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. This number must be included with the returned item.
2. Refunds
2.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2 If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
2.3 Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Damaged or Defective Items
3.1 If you receive a damaged or defective item, please contact our customer service within 10 days of receiving the product.
3.2 We may request photo evidence of the damage or defect to assess the situation and provide the best solution.
3.3 We will replace the damaged or defective item at no additional cost, including shipping fees.
4. Non-Returnable Items
4.1 Certain items are non-returnable, including but not limited to:
-Customized or personalized items
-Used or opened items
-Items not in their original condition or packaging
5. Return Shipping
5.1 Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., sending the wrong item).
5.2 We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item.
6. How to Return Items
6.1 To return an item, please follow these steps:
-Contact our customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
-Package the item securely, including the RMA number.
-Ship the item to the address provided with the RMA number.
7. Changes to Return Policy
7.1 The Company reserves the right to update or modify this return policy at any time without prior notice. We encourage users to review this policy periodically for any changes.
By making a purchase from our online store, you acknowledge that you have read, understood, and agreed to this return policy. If you have any questions or concerns, please contact us at [email protected].
Thank you for choosing Everything Drywall LLC!
